Coronavirus Tools: Where are we Today?

It’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The…

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Coronavirus Reserve and Payment Policy Updates

Note: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible…

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Coronavirus Impact on Race Registrations – Week 3

Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 3 ending 3/14/2020 from Week 2. When we announced our Tools for helping races with Coronavirus on March 10 there were some upset people. By Saturday everyone realizes the impact this is having and…

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No processing fees to issue refunds

We have removed the $1 per refund fee to issue refunds. Additionally, we reduced the processing fee to add money to your refund reserve via credit card to help make this process easier for race directors. We have reduced the fee to…

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Coronavirus RunSignup FAQ

We are getting many questions, and will collect the common ones here. We have several information blog posts out already: My Chargeback Reserve / Holdback does not seem to match your 20%/50% calculation? Our first release of the software on March 10…

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Why is RunSignup Moving So Fast on Coronavirus?

We’ve had many customers express surprise, concern and even anger at our steps to ensure all races have some level of chargeback reserve. Here are some answers to FAQ’s: Your Corona-report does not show a drop in registrations. Why did you change your stance this week?…

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Coronavirus Impact on Race Registrations – Week 2

As we discussed in our blog about ideas for preparing a plan in case your event is impacted by Coronavirus, we are starting to publish weekly updates on using year over year race data on the number of registrations. In Week 2, race registrations…

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Accessibility Commitment

We strive for having an accessible end user experience. Being inclusive is an important part of product ownership. As an example, in a recent case study for a large potential client, we scored “all green” for their race website and registration process…

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Welcome, Camaron Ballard!

Camaron Ballard is joining RunSignup’s Richmond, VA office as a Junior Sales Representative, bringing 10+ years of sales experience ranging from insurance sales to RV sales. Camaron has a musical background, studying music in Memphis, TN and focusing on Blues/Rock Organ. He…

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$1 Billion

RunSignup turned 10 years old in January 2020. On February 14, 2020 our platform will have processed over $1 Billion for our customers – our community’s little unicorn. This represents over 24 Million registrations and almost $100 Million in Donations. We must…

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