Our 2013 Availability was 99.9981% for the year. We screwed up twice, and had one planned outage for a total “downtime” of less than 7 minutes for the year and partial registration impact affecting about 15% of customers for about 115 minutes….
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Over the past two weeks our Payment Gateway provider, Braintree, has had a couple of outages. This impacted some users who were trying to pay. The first outage was on November 6 from 4:45-5:02 PM Eastern time. This outage was caused by…
Read MoreOne of the Amazon servers went into a hang mode yesterday (always on a Sunday ;-). As we have written before, all of our servers are set up in a redundant fashion, but there are always “gotchas” that you can only learn…
Read MoreAs part of our efforts to create a modern and open platform for running, we are developing a number of interesting technologies that are useful to others. Of course the Open Running API is the foundation of these efforts, and we continue to get…
Read MoreAs we have committed to, we do a bi-annual report on Availability of the RunSignup Service. As previously reported, we put a lot of effort in during 2012 to create a multi-faceted approach to high availability for our customers. During the first…
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We did a deployment this afternoon at around 2:15 PM Eastern that updated some of our infrastructure (a new version of SQS, which is the queuing service from Amazon that we use). We had done testing on it in our test servers,…
Read MoreKnock on wood. Our availability improvements in 2012 have proven to keep us on track. Even with a massive upgrade with Clubs earlier this week we have zero downtime in 2013. I hope we didn’t just jinx ourselves!
Read MoreToday we made a nice update to our Discount/Membership capabilities to better support Triathlons by giving Race Directors and Triathletes a very simple way to add USAT Insurance. To accomplish this, we needed to update some pages for race directors as well as…
Read MoreAs anyone who uses RunSignUp knows, we are rapidly innovating – just take a look at this blog. There are several secrets to our fast cycle time – great developers, limited scope and focus just on the running market, wonderful customers who…
Read MoreWe had a problem with one of our load balancers in the middle of the night from a bit after midnight until about 1AM. Two cool things: 1. No users noticed it since there are at least two in service at any…
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