As always, we report any availability issues in the spirit of transparency. We did a database migration early this morning to better support International customers. The migration took 3 minutes and 29 seconds to complete. During this time, the site functioned fully with two…
Read MoreWe had about 2 minutes at 7:25 AM Eastern this morning where about half of requests were not being serviced properly. No transactions were lost, but users would have had to click refresh on their browsers. There was an unusual bug on…
Read MoreWe have implemented a new set of compression technology to reduce the size of pages sent to the browser. This is especially important for mobile browsers since the connect speed is slow and anything we can do to reduce the size of…
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The Space Coast Marathon opened up registration this morning on RunSignUp. This is a sell out race, and what was interesting is the way they handled registration. Like the Spring Lake 5, they wanted to give a first chance to last year’s participants….
Read MoreWe upgraded to the new m3.large instances type on our Amazon Web Servers at 4:15 PM today. Our average response time fell from about 100 milliseconds of time spent in the web server to about 50 milliseconds. If you can catch that…
Read MoreOur 2013 Availability was 99.9981% for the year. We screwed up twice, and had one planned outage for a total “downtime” of less than 7 minutes for the year and partial registration impact affecting about 15% of customers for about 115 minutes….
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Over the past two weeks our Payment Gateway provider, Braintree, has had a couple of outages. This impacted some users who were trying to pay. The first outage was on November 6 from 4:45-5:02 PM Eastern time. This outage was caused by…
Read MoreOne of the Amazon servers went into a hang mode yesterday (always on a Sunday ;-). As we have written before, all of our servers are set up in a redundant fashion, but there are always “gotchas” that you can only learn…
Read MoreAs part of our efforts to create a modern and open platform for running, we are developing a number of interesting technologies that are useful to others. Of course the Open Running API is the foundation of these efforts, and we continue to get…
Read MoreAs we have committed to, we do a bi-annual report on Availability of the RunSignup Service. As previously reported, we put a lot of effort in during 2012 to create a multi-faceted approach to high availability for our customers. During the first…
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