At around 2:00 AM on July 31 our Cloud provider, Amazon AWS, had trouble with three of the services that we use (SQS, SNS, and SES) simultaneously. The outage lasted until about 3:40 AM. This impacted about 50 transactions. We have been able to recover…
Read MoreWe have been asked by a customer to document our disaster recovery plan, and we figured that it might be useful to document this for other customers as well as provide an example to other websites who might want to use a…
Read MoreHere is a video that show what happens when a race opens and a lot of people are waiting to register quickly. The Murfreesboro Half Marathon has a cap of only 3,250 people on their beautiful course in Tennessee, so they always…
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If you are not familiar with Amazon’s Annual Letter from Jeff Bezos, it is worth reading (annually of course). I’ve been a big fan for years, and enjoyed reading this year’s annual letter, which also always includes a copy of his first annual letter…
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UPDATE: This one was a little tough, but we were able to re-create the precise use case that caused RaceJoy to terminate at MILE-1 for Version 3.0.7. The conditions required were: 1. Apple iOS 8.1 or Higher 2. Phone had to be in Locked Mode…
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This was a major upgrade and we had to do a major database upgrade which caused our system to be unavailable for less than 5 minutes this morning. There was a gap of about 6 minutes between the last registration before the…
Read MoreWe have written about this before. At RunSignup this is both a cultural component as well as a technical foundation. Culturally, we seek to continuously improve. We try to develop good solutions for customers, but they are never perfect. We learn from…
Read MoreBoilermaker opened “Open” registration today on RunSignup. They had opened a loyalty program last week. Things went well, as you can see from the post below! We always like to do an assessment of our systems and how things worked and share that publicly….
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Boilermaker, the historic 15K road race in Utica, NY, opened up a Loyalty Program registration this morning at noon. They are opening up registration only to finishers of last year’s race for a week – next weekend they will open remaining slots to everyone…
Read MoreUPDATE: the migration was successful. It took 2 minutes from 10:45 – 10:47. There were no lost transactions, but some people did have to wait on the checkout page or click refresh. A second migration ran from 3:00PM- 3:04 PM. We are…
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