It looks like some transactions this afternoon about 4:19 PM Eastern were having trouble being processed by First Data. These are fixed as of 5:12 PM Eastern. Registrants would have seen an error message stating that the Payment Processor Network is Unavailable…
Read MoreOur cloud provider, Amazon AWS, provided an automated update to our MySQL database service last night. This was to provide a fix to the security report issued by Oracle on Oct. 16. We are happy to report that our highly available configuration allowed our failover…
Read MoreWe are somewhat hesitant to talk about security since we do not want to invite unwanted attention. However, with regular reports of security issues popping up (for example here and here), and now the report of the JP Morgan Chase race security breach, we figured it…
Read MoreWe had a 5 minute outage early this morning for 5 minutes at 12:53AM Eastern time. We were doing a deployment and it triggered errors. That error was corrected as quickly as possible. We apologize for the outage. This deployment we did…
Read MoreIn our ongoing effort to report all availability issues, we experienced a partial issue this morning from about 5:30AM until 8:30AM Eastern. Due to our high level of redundancy, we processed transactions throughout and user would have only had an issue on their…
Read MoreWe have added the ability to set custom questions via the API. See it here – https://runsignup.com/API/race/:race_id/questions/POST. We have a few technology partners and advanced customers who use our back end service and create their own custom user interface for a number of…
Read MoreWe had a partial problem that affected about 1/8 of our users on Thursday at 3:24PM until 3:28 PM. It disrupted one person who was in the process of signing up for a race – meaning they were redirected back to the…
Read MoreAs always, we report any availability issues in the spirit of transparency. We did a database migration early this morning to better support International customers. The migration took 3 minutes and 29 seconds to complete. During this time, the site functioned fully with two…
Read MoreWe had about 2 minutes at 7:25 AM Eastern this morning where about half of requests were not being serviced properly. No transactions were lost, but users would have had to click refresh on their browsers. There was an unusual bug on…
Read MoreWe have implemented a new set of compression technology to reduce the size of pages sent to the browser. This is especially important for mobile browsers since the connect speed is slow and anything we can do to reduce the size of…
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