UX Case Study: Redesigning the Reset Password Experience
Overview One of RunSignup’s Engineering Guiding Principles is that we put a high value on User Experience. With over 30,000 events per year and millions of user interactions, high usability improves user satisfaction and ultimately allows us to keep costs down for...
Did you miss our RunSignup 101 Email V2 webinar? Not to worry. Here’s a quick run-through of the most asked questions from the webinar that will help you get started with using Email V2. Does Email V2 have a report for email...
At RunSignup we know that organizing trail and ultra races takes as much effort as running them. And our team features plenty of running nerds — including trail & ultra runners who understand the challenges (and rewards) firsthand. Because of that, we...
Fee Transparency Laws For All States Effective 5/12/2025
Over the past year, we have seen new state laws impact regulations around pricing displays in California, Colorado, Connecticut, Maryland, Minnesota, New York, and Tennessee. With a new FTC “Junk Fees Rule” going into effect on 5/12, events in all states will now be required to...
Race Participation Continues to Grow Slowly in April 2025
The good news for endurance events continues in April, with participation growth of 3% and revenue growth of 7% over April. We track events that occurred in April and were on our platform in both April, 2024 and April 2025 and total...
Update: In addition to the states below, fee transparency laws have gone into effect in CO, CT, and TN. On July 1, 2024 we rolled out Fee Transparency Law Pricing. These new laws being enacted by states and perhaps at the Federal…
In response to user feedback, we have enhanced the CheckIn Confirmation View in the latest version of RaceDay CheckIn to improve user clarity and streamline the check-in process. Updated CheckIn Review We identified that some users misunderstood the status of their CheckIn…
Fundraising team captains can now view their team members’ fundraising goals and amount raised from the fundraising team roster report. To display goals and total amount raised for fundraising team captain rosters, navigate to Fundraising >> Team Fundraisers >> Team Fundraiser Captain…
Timers encounter all sorts of issues that come from all angles – whether it be user error, technology not working correctly, or inclement weather. Hang around some timers, and you will be sure to hear some interesting stories of how they got themselves out of a jam.
One such story comes from Jason Chance, owner of TCR Event Management/Revolution3. Jason recently shared his personal experience dealing with a race registration scenario where essential details were missing; the participants’ dates of birth (DOB) and gender. These details are required to provide official scored results, particularly for age-group and gender-specific awards.
We release an annual RaceTrends Report each winter to provide a thorough assessment of the state of the endurance and fundraising events industry. Today, we have a brief update looking at 2024 midyear race trends to help event organizers better understand the current state…
There are new options to add custom contact forms for Website V2. In addition to custom alignment, text, and call to action buttons, you can also set custom contact emails. This makes the contact form more flexible. For example, create different contact…
We’re happy to roll out an enhancement to our individual result views that put your athletes’ achievements front and center. Now, when viewing the individual race result page, you’ll notice a brand-new section highlighting which Division you were a top finisher in,…
We have added Membership Lookup as a component in our Membership Organization Website Builder. It allows people to search for members based on a valid email and Member / Membership ID. This is useful for members to remember information. We will be…
As more and more people find and register for events online, having a good-looking, and functional, website is more important than ever. Our websites have always been a strength of ours, but we knew they could be even better, which is why…
It’s now even easier to ask non-donors if they would like to add a donation at checkout. This helps nonprofits raise more money when people sign up for their events. To enable the quick checkout donation, navigation to Donations >> Settings >>…
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