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Note: On August 29, 2022 we announced the removal of the reserve requirement. Note: On Nov. 2, 2021 we announced new faster payment terms as the pandemic risks have subsided. We lowered the reserve to 2.5% and pay immediately after an event unless…
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Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 3 and Week 2. We have decided to throw out the YOY comparison we were using as so many events have postponed or cancelled this year’s…
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We wanted to take a minute to check back in with the endurance community to see what industry leaders are seeing and doing in their areas to keep running forward. A Virtual Running Store, A Virtual Community Like many running stores, Philadelphia Runner does…
Read MoreWith the endurance industry facing uncertainty due to COVID-19 and related restrictions on gatherings, we have decided not to hold a 2020 Summer Symposium. This year, we want to focus our attention and efforts on providing virtual tools and resources to help the…
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Like many events, the Probility Ann Arbor Marathon converted its race to a virtual event in response to Covid 19 and the need for social distancing. Finishers still get a medal and t-shirt and are able to complete the official course routes….
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With the flood of races offering deferrals and transfers to virtual events, participants are also flooding our inbox (and yours, I’m sure) looking for guidance. Luckily, Andrew Sigwart both monitors the info@runsignup email inbox, and creates all our video content. We have a few…
Read MoreIt’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The…
Read MoreAs the concern about industry impact from chargebacks increases, we have implemented a new notification to let races know when we receive a chargeback. We have written in depth about chargebacks, but for a quick refresher: A chargeback is where the credit card network…
Read MoreRaces are looking for ways to add something to their newly formed virtual events and we’ve adjusted the backend so RaceJoy’s live tracking, cheer sending, and progress alerts at every mile can be offered. This is a safe and healthy way for…
Read MoreNote: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible…
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